Claims and potential claims should be reported by you directly or through your agent or broker.  Agents and Brokers should report all claims and potential claims to the appropriate insurance carrier(s) with a copy to CIS.         

Reporting a Claim or Potential Claim to Travelers

All claims are handled by a dedicated staff of experienced claims professionals in the Travelers Bond & Financial Products Program Claim Unit located in Hartford, Connecticut.  The Travelers Claim personnel assigned to your new claim submissions are committed to handling claims in a timely, professional and fair manner.

New claims may be reported to your Agent or Broker or directly to Travelers by:

Email or fax to;

Email to BFPCLAIMS@Travelers.com or,

Fax to 888-201-5587, attention Mark Kohler or,

Or to Chatham by:

Email to jim@chathamins.com or

Fax to 847-466-1101, attention Jim Cannella

Once a new claim is reported, you will receive an acknowledgement letter providing the name and phone number of the claims professional assigned to the claim.  The primary contact people within the Program Claim Unit are:

Jackie Andersen (Product Claim Officer):  860-277-9309 or janderse@travelers.com

Mark Kohler (Managing Claim Executive):  860-277-0054 or mkohler@travelers.com